Picture this. You received an order through your store. Straight away you rush to place it with the producer and await for it to be processed so you can inform the customer that it has been shipped and pass the tracking code to them. Yet, the order confirmation does not arrive.
Best Way to Handle:
The usual time to process an order is up to 24 hours. If you hear anything back from the producer or drop shipper after that, follow up with them immediately.
Currently, customers are used to having their orders processed within 24 hours.
It is imperative for your own brand that even if the order isn’t processed within that time, you at least know the reason and approximately when it’s going to happen.
Why? Because the customer might ring you.
This usually happens if you sell expensive products and someone has purchased through your store for the first time. Their trust levels in you are low and through their order, they are ultimately putting you to the test.
